How a prescription transfer works at Hobson Pharmacy
Switching pharmacies sounds like a chore. At Hobson Pharmacy it is a short phone call. Here is exactly what happens when you decide to move your prescriptions to us.
- You call 630-716-3700, or send the short form on this page. We only need your name and a phone number to get started. If you call, we can usually take care of everything on that first call.
- A pharmacist collects the details by phone. We ask for the name and location of your current pharmacy, the medications you'd like moved (the bottles are handy for this, but not required), your date of birth, and your insurance information.
- We contact your old pharmacy for you. In Illinois, prescription transfers happen pharmacist-to-pharmacist. Our pharmacist calls or faxes your previous pharmacy and requests the remaining refills. You do not have to call them, visit them, or explain anything.
- We fill your prescriptions and let you know they're ready. Pick them up at 3027 English Rows Ave, Suite 111, or ask for free delivery to your home or office.
Running low? Tell us when you call. If you have only a few days of a medication left, we prioritize the transfer and can often have it ready the same day, depending on how quickly your old pharmacy responds. For anything urgent, calling is faster than the form.
What you'll need
Nothing has to be mailed, uploaded, or brought in. Our pharmacist gathers everything by phone. It helps to have these nearby when we call:
- The name and phone number (or town) of your current pharmacy
- Your prescription bottles or a list of your medications
- Your insurance card, including Medicare Part D or a prescription discount card if you use one
- Your doctor's name, in case a prescription has no refills left and we need to request a new one
Please don't type medication names or health information into the website form. It only collects your name and phone number so a pharmacist can call you back. Everything else is discussed on the phone, where it belongs.
How long does a prescription transfer take?
Most transfers to Hobson Pharmacy are complete within one to two business days. The timing depends mostly on how quickly your previous pharmacy responds to our request. Chain pharmacies sometimes take longer during busy periods. If a prescription has no refills remaining, we contact your doctor's office for a new one, which can add a day or two. We keep you posted either way, and we will never let a transfer quietly stall.
Which prescriptions can be transferred?
Most everyday medications transfer without any trouble: blood pressure, cholesterol, diabetes, thyroid, heart, and similar maintenance prescriptions. A few rules apply under Illinois and federal law:
- Schedule II controlled substances (certain pain medications and stimulants, for example) cannot be transferred between pharmacies. Your doctor sends a new prescription directly to Hobson Pharmacy instead. We can help you ask.
- Other controlled substances (Schedules III through V) can generally be transferred once, with remaining refills, between pharmacies.
- Prescriptions with zero refills left can't be transferred, but we simply request a new one from your prescriber.
Not sure which category your medication falls into? Ask when you call. Our pharmacist will tell you plainly what can move and what needs a fresh prescription.
Switching from a chain, a grocery store pharmacy, or mail order
Many of our patients come from a large chain or a supermarket pharmacy near Route 59 and 95th Street, or from a mail-order plan that ships every 90 days. The transfer process is the same in each case. For mail-order prescriptions, we may ask you to confirm with your insurance plan that filling locally is covered, and we can check that for you. Most plans allow it, and many patients find that a 90-day supply from an independent pharmacy costs about the same, with a pharmacist they can actually talk to.
Tell your doctor: send new prescriptions to Hobson Pharmacy
Once your transfer is done, ask your doctor's office to send all future prescriptions to us. Doctors and their staff can find us in any e-prescribing system by searching Hobson Pharmacy, Naperville. Our details for their records:
| Pharmacy | Hobson Pharmacy |
|---|---|
| Address | 3027 English Rows Ave, Suite 111, Naperville, IL 60564 |
| Phone | 630-716-3700 |
| Fax | 630-716-3701 |
Why patients move their prescriptions to Hobson
- A pharmacist who knows you. Family-owned and independent, with the same faces at the counter.
- Free prescription delivery anywhere in Illinois, with no minimum order.
- Medication synchronization so all your refills land on one day a month.
- Immunizations offered daily, with no appointment needed.
- Most insurance plans accepted, plus help finding lower-cost options when they exist.
- Saturday hours, 10 AM to 2 PM, for people who work during the week.
Frequently asked questions
Do I have to call my old pharmacy to transfer a prescription?
No. Illinois prescription transfers are handled pharmacist-to-pharmacist. Once you call Hobson Pharmacy at 630-716-3700, our pharmacist contacts your previous pharmacy and requests your prescriptions and remaining refills. You never have to call them.
Can I transfer just one prescription, or does it have to be all of them?
Either. Some patients move everything at once; others start with one medication to see how they like Hobson Pharmacy. Tell us which prescriptions you'd like transferred and we'll move only those.
Does transferring cost anything?
No. There is no fee to transfer prescriptions to Hobson Pharmacy in Naperville. You pay only your normal copay or medication price when the prescription is filled.
Will my insurance still work at an independent pharmacy?
Almost always. Hobson Pharmacy accepts most major insurance plans, including many Medicare Part D plans. Call 630-716-3700 with your card handy and we'll confirm your coverage before anything is transferred.